Returns and Order Cancellations
RIGHT TO CANCEL / RETURNS
If you are a consumer in the European Economic Area, you have the right to change your mind and cancel your contract within 14 days after you receive, or someone you nominate receives, the products.
- Request of cancellation/return must be sent within 14 days from the date of reception of the goods
- Goods need to be shipped back to Ritchey within 14 days from the request of cancellation/return date
- Credit can only be issued if product is in new condition and in original packaging
- Shipment cost back to Ritchey is on the customer’s account; shipment will be refunded only on orders sent in error or if the item is defective
- Print the return request document that you will receive by e-mail together with the invoice when the goods are shipped.
- Check the lines of the products that you want to return
- Write the date and sign the document
- Send your request document through our contact form and then put it into the box
- Ship the goods to:
Ritchey International Sagl
c/o Multisped GmbH
To return the goods we suggest using trackable postal services – Ritchey cannot be hold responsible for any lost packages.
FAULTY PRODUCTS AND STATUTORY WARRANTY
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Nothing in these conditions of sale will affect your legal rights in relation to products that are faulty or defective (which may include a right to a refund and/or a right to repair or replacement). If you consider that any product we have supplied is faulty or mis-described, please notify us through our contact form. You must return such products to us in accordance with our return instructions.